Refund Policy
We want you to be completely satisfied with your purchase
↩️ 30-Day Return Policy
We offer a 30-day return policy from the date you receive your order. If you're not completely satisfied with your purchase, you can return it for a full refund or exchange.
Note: Items must be unused, in their original packaging, and in the same condition you received them to be eligible for a return.
Eligible for Return
- ✓Items purchased within the last 30 days
- ✓Products in original, unopened packaging
- ✓Items with all original tags and labels attached
- ✓Products that are unused and in resalable condition
Non-Returnable Items
- ✗Opened or used personal care items
- ✗Digital products and downloadable software
- ✗Customized or personalized items
- ✗Sale or clearance items marked as final sale
- ✗Gift cards
How to Return an Item
- 1
Log into Your Account
Sign in to your AI Store account and navigate to your Order History.
- 2
Select the Order
Find the order containing the item you wish to return and click "Return Item."
- 3
Print Return Label
Follow the prompts to generate and print your prepaid return shipping label.
- 4
Package and Ship
Pack the item securely in its original packaging, attach the label, and drop it off at any authorized shipping location.
- 5
Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Refund Timeline
Return Received
We'll send you a confirmation email when your return arrives at our facility.
Inspection (2-3 business days)
Our team will inspect the returned item to ensure it meets our return criteria.
Refund Processed (5-7 business days)
Once approved, your refund will be credited to your original payment method.
Refund Appears (3-5 business days)
Depending on your bank or credit card company, it may take an additional 3-5 business days for the refund to appear in your account.
Exchanges
If you received a defective or damaged item, we'll gladly exchange it for the same product at no additional cost. For all other exchanges, please return the original item for a refund and place a new order for the item you want.
Contact Us About an ExchangeDamaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We'll provide a prepaid return label and send you a replacement or issue a full refund, including original shipping costs.
Tip: Please take photos of any damaged items and their packaging. This helps us improve our packaging and shipping processes.
Questions About Returns?
Our customer service team is here to help with any questions about returns or refunds.